Return Policy

14 Day Return Policy
(We Need to be Contacted Within 14 Days of the Original Purchase)


At (Lumex Corp. Retail Devision), our top priority is customer satisfaction. We strive for your shopping experience with us to be the best. We understand that returning products is often a frustrating experience; therefore, we make every effort to make the process a trouble-free and as straightforward as Possible.

We are confident that our return policy will insure your ultimate satisfaction with your Projector or Accessory purchase. Most returns can be avoided; Before deciding on a model, measure the area in which your Projector or Accessory will be placed. If there are any cutouts, be sure to include these dimensions in your measurement.  You must also know the correct voltage of the outlet that you will be using before purchase.  If you do not know the voltage of the outlet, please have a certified electrician take a look at it before ordering.  Please take advantage of our product specialists to help you decide the best product for your needs. Feel free to call or email us at


Return/Exchange items:

In order to return an item a Return Merchandise Authorization (RMA) number must be acquired first.

To request an RMA, you can simply Email us a RMA request

Once requested, an RMA form with your return information and RMA number will be sent via email.

Please be sure to follow the simple shipping instructions included in your RMA form.

All returned merchandise must be in new condition and must include all original packaging and printed material in original condition. Place the manufacturer's box into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package. The original manufacturers box should not be marked with any writing.

Please Note we Only Accept returns on Sealed Items the Item Will Come in a Retail Box and That Box Will come in Sealed Clear Plastic Packaging that Cannot Be Opened, if your item is Defective Please Look at our Exchange Policy Below for More Details.

Please ship via insured shipping service with a tracking number as we are not responsible for lost or damaged packages. Return shipping and handling charges are the responsibility of the customer.

If you would like to exchange an item for a different one, please contact our customer service department to set up the return of the original item. An order will be created for the item you wish to purchase instead. It is the customer responsibility to pay for shipping and handling and any price difference between the two items.  

Please note that extended service plans may not be returned later than 18 days from the date of receipt with a valid RMA.

In the case of an exchange of defective merchandise, please call our customer service department and they will create the exchange.

RMA numbers are valid for 7 Buisness days; therefore, returned merchandise must arrive no later than 7 Buisness days after issuance of a Return Authorization Number.

Please allow 3 to 5 business days for processing and inspection of returned merchandise upon arrival at our returns warehouse.


Return shipping/Restocking fee (when applicable)

Please note that shipping and handling is not refundable except as stated below.

All Returns are subject to a restocking fee of 15% - 30%.

If a product is returned for store credit, the restocking fee will be waived.  Your store credit will equal the full amount of the returned products original purchase price less shipping and handling.

Please save your receipt, it is to be used for proof of purchase and all warranties.

Shipments that are refused without authorization or prior knowledge by, or that are returned to us because the address was invalid, will receive a refund less shipping and handling fees in both directions. 

If you would like to set up reshipment of purchased merchandise due to address error or refusal without notification, you must pay the shipping and handling fees back to your location.


Defective Merchandise
In the Manufacturing Process We test All Projectors to be in Good Working Condition in the Event that a Projectors is not Working and was not damaged via shipping, we Can Exchange it for a New One or for One of Equal Value if the item is Not Working and its Past the 14 Days of Purchase Please look At our Warrant Policy For More Details

The product images on this site are there to give you an idea of how the product looks. You cannot rely solely on the image when placing an order. Some images may be there to show a product feature, design, handle style, finish etc. Sometimes We do not provide an image for the item, but will provide a similar image or a different color to give you an idea of what the product looks like. You must carefully read the specifications or ask one of our sales associates for any information that you are unclear about. If you require technical support, manufacturer warranty information, product manuals or repair locations, You can Contact us at any thime .


Customer agrees to the terms published when they place a completed order with our company. Customer authorizes their credit card company abide by these terms. reserves the right to cancel orders at anytime.

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